Food and Beverage Service
Food and Beverage Services is the culmination of planning and production processes.It centers to the guest more specifically on providing and enjoyable experience for the guest servers represent the operation to the guest
servers interact more frequently with the guest than do other employees to met guest satisfaction.
Food and Beverage Servers are customer service professionals that work
for restaurants, cocktail bars and other establishments. In addition to
serving food and drinks, Food and beverage Servers perform tasks, such
as setting up tables, removing used dishes and preparing simple dishes.
They serve as the main point of contact for customers.
Imaginative menus, beautifully prepared and presented food served by
knowledgeable and confident staff. So many different ingredients go into
the creation of an unrevealed F&B service.Hotels offer a fantastic
range of places to eat and drink, from our coffee lounges to cocktail
bars, brasseries to award-winning restaurants, which means there are
lots of tasty opportunities for you if you’re interested in food and
drink.
The F&B area can be divided into the kitchen and service department.
The kitchen is responsible for creating food, whereas the service is
responsible for serving their customers (in a Restaurant, Bar, Café,
etc.)
Different Jobs and Position in Food and Beverage Department :
Dining room manager
Supervises dining room operation and coordinates food service
activities. Supervises and trains employees, confers with food
preparation employees and other personnel to plan menus and related
activities. Estimates food and beverage costs and requisitions/buys
supplies. May review financial transactions and monitor budget to ensure
efficient operation and that expenditures stay within budget
limitations. Maintains payroll and bookkeeping records.
Executive chef
The department head responsible for a food service establishment’s
kitchen/kitchens. Ensures kitchens provide nutritious, safe,
eye-appealing, properly flavored food. Maintains a safe and sanitary
work environment for all employees. Other duties include menu planning,
budget preparation, and maintenance of payroll, food cost and other
records. Specific duties involve food preparation and establishing
quality standards, and training employees in cooking methods,
presentation techniques, portion control and retention of nutrients.
Counter server
Responsible for providing quick and efficient service to customers.
Greets customers, takes their food and beverage orders, rings orders
into register, and prepares and serves hot and cold drinks. Assembles
food and beverage orders, checks them for completeness and accuracy, and
packages orders for on-premise or takeout. Collects payments from
guests and makes change. Maintains cleanliness of counters and floors.
Server
Describes menu and daily specials, takes orders, serves food and makes
sure customers have everything they need to enjoy their meals.
Responsible for coordinating entire station and communicating front- and
back-of-house personnel to provide a dining experience that meets or
exceed guest expectations. Processes guest orders to ensure all items
are prepared properly and on a timely basis. May carve meats, bone fish
and fowl, prepare flaming dishes and desserts at tableside and present,
open and pour wine when serving guests. Observes diners to ensure they
are satisfied with food and service, responds to additional requests,
and determines when the meal has been completed. Rings up bills and
accepts payment or refers guests to cashier. May assist bus person in
stocking, removing and resetting dishes and silverware between courses,
and cleaning and resetting vacated tables.
Bartender
Responsible for setup, maintenance and operation of the bar. Takes
drink orders from patrons or servers and prepares and serves alcoholic
and non-alcoholic drinks according to standard recipes. Mixes
ingredients for cocktails and serves wine and bottled or beer.
Rings drink orders into register, collects payment and makes change. May
also wash and sterilize glassware, prepare garnishes for drinks and
prepare and replenish appetizers.
